Clear answers for your peace of mind

When will my postcard arrive?

Every note is written by hand and posted within 3 to 5 business days. Because they travel by standard post worldwide, please allow a little extra time for the physical mail to find your letterbox.

Is my story kept confidential?

Strictly confidential. Your words are read only by the writer and treated with absolute care and respect. Your situation remains completely private between you and the desk.

Can I send one to a friend?

Yes. If someone you care about is going through a difficult transition or needs encouragement, you can provide their mailing address and share a few details about what they might need to hear.

Have More Questions? Write Us

If you have a special request or need guidance before sharing your story, send a direct note.